Exchanges and Returns
In accordance with the Law of Ukraine “On Consumer Protection,” the buyer has the right to exchange or return goods of proper quality within 14 calendar days from the date of purchase, provided that the goods have not been used and their original appearance, consumer properties, seals, labels, and proof of purchase have been preserved.
At the same time, pursuant to Resolution No. 172 of the Cabinet of Ministers of Ukraine dated March 19, 1994, cosmetics and perfumery and cosmetic products of proper quality are included in the list of goods that are not subject to exchange or return.
Since VITASAN products fall within the category of cosmetic and balneological products, goods of proper quality are not subject to exchange or return after purchase.
In Case of Product Damage or Defect
If a manufacturing defect or damage is discovered upon receipt of the order, the buyer has the right to contact us so that the issue can be resolved.
Please:
- take photos of the product and its packaging;
- contact us within 24 hours of receiving the order;
- inspect the product upon receipt at the delivery service branch.
How to Contact Us
For questions regarding exchanges, returns, or the resolution of disputed situations, you can contact us:
- through any feedback form on the website;
- by email;
- by phone using the number provided in the “Contacts” section.
Your request must include the order number, the recipient’s full name, and a brief description of the situation.
We carefully review each request individually and act in accordance with the applicable legislation of Ukraine.
The trust of our customers is important to us. We are always open to dialogue and strive to find solutions even in unusual situations. VITASAN values every customer and genuinely cares about your comfort and satisfaction with your experience with us.